Refund policy

REFUND POLICY

Thank you for ordering from Baking with Barbs. We take pride in delivering high-quality, handmade baked goods. Because our products are perishable and often made to order, our refund policy is as follows:

1. No Returns or Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges unless the item is damaged or faulty. This is in accordance with your rights under the Consumer Contracts Regulations 2013, which exclude perishable and custom-made goods from the usual 14-day cancellation period.

2. Damaged or Faulty Items

If your order arrives damaged, incorrect or is not as described, please contact us within 24 hours of delivery at barbarabotasbrito@gmail.com with:

  • Your order number

  • A clear description of the issue

  • Photographs of the product and packaging

We will assess the issue and, if confirmed, offer either:

  • A replacement, or

  • A full or partial refund, at our discretion

Refunds will be issued to the original method of payment.

3. Cancellations

Orders for standard items (non-custom, not yet baked) may be cancelled up to 48 hours before the agreed delivery or collection time. For custom or made-to-order items, cancellations are not accepted once baking has begun.

To request a cancellation, please contact us as soon as possible at barbarabotasbrito@gmail.com.

4. Late or Missing Refunds

If you have been approved for a refund and haven’t received it within 7 working days, please first check your bank account again, then contact your payment provider. If you still have not received your refund, contact us at barbarabotasbrito@gmail.com.

5. Contact Us

For any questions about refunds or problems with your order, please email us at:

Baking with Barbs
📧 barbarabotasbrito@gmail.com
📍 [INSERT BUSINESS ADDRESS]
📞 [INSERT PHONE NUMBER]